LOWA Warranty and Repairs
The warranty is based on the legal requirements set by the country in which the customer lives. Should defects occur during this period, we will repair them under your retailer’s warranty. The guarantor and contact for claims is always the retailer with which you concluded the purchase transaction. We cannot, unfortunately, assume any responsibility for damage caused by improper care and incorrect use.
All Lowa shoes which are professionally used: ie, the Task Force/Professional collection carry a limited warranty period of 6 months. If your LOWA boots need repair of replacement due to defect in workmanship or materials, simply return your LOWA boots to your LOWA boots retailer with proof of purchase.
LIMITATIONS ON WARRANTY:
The warranty on your LOWA boots is limited to the warranty set forth above. Such warranty does not apply to ordinary wear and tear, damage resulting from abuse, negligence, exposure to animal waste, or prolonged use in acidic soil (peat), improper repairs, inadequate fit, alterations, modifications or if your LOWA boots are used other than in the manner intended. There are no other warranties that extend beyond the description on the face hereof.
IMPORTANT:
Dealers and/or consumers must email/ call Task Force Distribution Ltd for a return authorisation. Your returned boots must also be accompanied by the sales receipt. No returns will be accepted without the return authorisation and receipt.
BOOT RETURNS
Boot returns are initially handled by the store where you made the purchase. If you purchased your boots from lowamilitaryboots.com web site, please call 01752 344355 to request a return authorisation or request a returns authorisation HERE
Boots may be returned if they do not fit properly, provided they have not been worn outdoors and are in absolute brand new condition and free from dirt, complete with packaging and free from creases or scuff marks. (Wear new boots indoors to make sure they fit and feel comfortable before venturing outside.) Please try on your boots with the socks you intend to wear and walk around indoors to make sure that your new boots fit the way you want them to. Please do not remove any tags or labels until you are ready to keep your boots. Poor or improper fit is not considered a valid warranty item.
Once a boot is worn, it cannot be returned to either your LOWA retailer or LOWA distributor.
BOOT SOLE SEPARATION (Hydrolysis)
Hydrolysis is a normal material aging process that occurs in all footwear with a cushioned PU midsole independent of the manufacturer.
Sole units will degrade if your footwear is used only occasionally and is stored for long periods of time.
Sole units degrade faster if the footwear is not worn regularly. When a PU midsole begins to deteriorate, you'll see small cracks along the injection area, above the sole unit. This is an indication that your boots are wearing out.
This is not for warranty on LOWA walking and trekking boots.
Please refer to: www.lowa.co.uk (TKC Sales Ltd)
BOOT REPAIRS
Taskforce Distribution Ltd has approved repair companies (listed below), where footwear can be sent for re-treading. Models suitable for re-soling are the Mountain Boot GORE-TEX®, Combat Boot GORE-TEX®, Mega Camp, Patrol and Super Camp. For any other models please contact Task Force Distribution Ltd direct to arrange an individual quote. Task Force Distribution Ltd recommends the companies below that can carry out a fully professional repair service, which includes the full replacement of the sole unit with the approved and genuine LOWA branded Vibram® Tsavo sole unit. A full retread gives renewed grip and can increase the life expectancy of your LOWA footwear. The replacement of the rubber rand can also be undertaken. The companies can also undertake repairs on some lacing systems: closed hook, open hook or d rings.
Feet First
Tel. 01246 260795
e-mail: [email protected]
Website: www.resoles.co.uk
Lancashire Sports Repairs
Tel. 01282 439109
e-mail: [email protected]
Website: www.lancashiresportsrepairs.co.uk
The Boot Repair Company Ltd
Tel. 01702 533 107 or 01702 531 522
e-mail: [email protected]
Website: www.bootrepaircompany.co.uk
Pearsons
Tel. 01274 506525
e-mail: [email protected]
Website: www.menditlikepearson.co.uk
