Terms & Conditions
Terms and Conditions of Sale
Please read the following points carefully as use of our website (lowamilitaryboots.com) and services assume that you agree to them. The use of the terms "we" and "us" on this page relates to the company named Task Force Distribution Limited registered in England and Wales (company number 07720852). Registered office address Harscombe House 1 Darklake View, Estover, Plymouth, United Kingdom, PL6 7TL.
You can order products displayed on this website online using a debit or credit card.
Our prices are only shown on our website when logged in and include VAT at 20% unless you are logged in with a VAT excluded account. In any case the website will show "ex VAT" next to the price for information. If you are unsure whether VAT is applicable to your order you should contact us before placing an order.
We try to make sure that the prices on our website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order and the error is obvious and ought reasonably to have been appreciated by you as being wrong, we will inform you as soon as reasonably possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it without liability to us. If we are unable to reach you we will be entitled to treat the order as cancelled. In the event of an order being cancelled, any payment already made for the goods will be refunded in full including charges for postage.
All offers are available while stocks last. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we reasonably become aware after receiving your order. If this happens, we will inform you of when the item is expected back in stock, offer you an alternative or you may cancel your order and we will refund you any money that you have paid.
We use Royal Mail and Parcelforce for UK deliveries. Delivery will, unless we agree otherwise, be to the address stated in your order.
For standard Royal Mail delivery our process is to prepare your order and despatch on the same or next working day (Monday to Friday). This means that you should normally receive your order within 2 to 5 days from the date it was dispatched. However, we cannot guarantee delivery dates or times and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery including for example due to poor weather conditions, vehicle breakdown etc.
Orders dispatched using a Royal Mail Service are not tracked.
If your order value exceeds £50 or contains any large items, you order will be dispatched with DPD.
Orders received before 3.00pm, where possible we will aim to process and despatch your order on the same day or next working day (Monday to Friday) so that it should normally reach you the next working day after that. Our shipping department is open Monday to Friday. An order placed on a Friday before 3.00pm will usually be scheduled for delivery the following Monday.
A signature upon receipt will be required. Parcelforce will contact you by email and text notification to help you track your order once it has been dispatched. A delivery window of 1 hour is usually included.
Please make sure you are at the delivery address within this time frame so that this can be delivered to you. We will not be liable for any loss or damage suffered by you through any delay in delivery due to the courier being unable to obtain a suitable signature.
If you do not receive your order within 5 working days from the date of dispatch, please contact Customer Services on 01752 344355 or email us at [email protected]
Royal Mail urges customers to be vigilant as new scam emerges
A new scam is being circulated by text and email and Royal Mail is urging customers to watch out for a new delivery scam across the country instructing recipients to make payments to ensure that their packages can get delivered.According to sources, the text states: "Royal Mail: your package has a £2.99 shipping fee” It then takes customers to a seemingly legitimate Royal Mail website, where phishers and scammers are ready to pounce and siphon personal details.The message also says "Actions will be taken if you do not pay this fee”. In a statement, Royal Mail has urged people to exercise extreme vigilance when it comes to e-mails, texts and other unsolicited forms of contact from any company. Royal Mail will only send email and SMS notifications to customers where the sender has requested this when using the trackable service. The only time Royal Mail will ask customers to make a payment in an email or SMS is if a customs fee is due. You would also, previously have received a grey calling card stating that an International Customs fee or a surcharge was due for an unpaid item.
We use a road service and an air freight service through Parcelforce for all international deliveries. Parcelforce may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. For further advice on the countries we deliver to please contact Customer Services on 01752 344355 or email us at [email protected].
We use a road service for Europe and an air freight service for the rest of the world. Transit time will usually be a maximum of 10 working days, depending on the destination. For all international deliveries a signature will be required on receipt. Please note that we are unable to deliver to ‘Box numbers’ and US Forces AE locations as our courier will require a signature at point of delivery.
All shipping costs to non-EU destinations using an air freight service are calculated by volumetric weight and by the courier.
All international customers will receive a tracking email to show the progress of their order.
When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Should you decline to make these payments the goods will be returned to us and you will refunded, less any return postage and any other charges born by Task Force Distribution Ltd.
For orders being shipped to Norway we will require the eleven digit number from your ID card in order to complete the UK/Norwegian customs forms. Please add this in the ‘comment’ section at the checkout. Failure to supply this number may result in your order being delayed or cancelled.
Within our shipping fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore international postage charges may change slightly on a monthly basis.
We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery including for example due to war, civil unrest, import controls, poor weather conditions, vehicle breakdown etc. With international deliveries it is possible that for such reasons delivery could take more than 30 days from the date the order is processed by us.
If you do not receive your order within 15 days, please contact Customer Services on 01752 344355 or email us at [email protected]
Inspection and notification of loss or damage
You are requested to check the goods once delivered to you and to notify as promptly of any damage or defect or incomplete delivery. Except in the case of latent defects, we consider a period of 14 days from the date of delivery to be a reasonable period during which you should be able to inspect the goods and to notify us of any problems. If you do not notify us within this period we will assume that you have accepted the goods as being satisfactory and in accordance with the order.
Provided that you notify us as above, we will replace damaged defective or missing products free of charge.
Delivery & Risk
If you refuse or fail to take delivery of any goods (other than due to them being damaged or not being as ordered) or give us incorrect delivery details or the property is not accessible at the time of delivery as a result of which the items are returned to us by our courier or postal service, we will retain the goods for a reasonable period after the initial delivery date and seek to contact you to agree a new delivery date with you. However, we reserve the right to charge you for any additional delivery costs incurred as a result. If we are not able to agree a new delivery date with you within a reasonable period or you do not pay any such additional delivery costs then we may cancel your order. On such cancellation we will have no further obligation to you other than to refund the price paid by you for the goods less an amount representing our reasonable estimate of our loss of profit on the order and any delivery costs that we have incurred.
You will become the owner of the goods you ordered upon delivery to you (which for the purpose of this clause includes collection by you).
You will be responsible for risk of loss of or damage to the goods once they have been delivered to you or collected by you from any of our premises or pursuant to any alternative agreed arrangements.
To ensure the most efficient service possible to our customers we would strongly advise that you contact us to check on sizing of boots prior to ordering if you are unsure as sizing can vary. This will ensure a more efficient service to our customers.
Boot Fitting Service
We realise the importance of making sure our customers purchase the right boot for their needs. We are unfortunately unable to guarantee a boot fit for customers who purchase their boots by mail order and have not been measured up. DO NOT wear the boots outside until you are happy with the fit. For further information please see our Returns section below.
Customer Cancellation Rights
Please note that if you are dealing with us as a consumer, nothing in these terms will apply to exclude or limit any rights that you may have as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other mandatory statutory rights.
Your statutory cancellation rights apply only if:
(i) you are dealing with us as a consumer; AND
(ii) the contract is concluded away from our business premises (e.g. by telephone or via our website); AND
(iii) the order is not for made-to-order or other bespoke goods.
If the above conditions apply to you, you have the right to cancel this contract any time without giving any reason up to the end of the 14 calendar days after you receive your order.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). Our contact details are set out below before the expiry of the cancellation period.
If you cancel this contract under your statutory cancellation rights, we will reimburse you the cost of your order (less any postage costs we may have already incurred delivering the goods to you) without undue delay, and not later than 14 days after the day on which we were informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you exercise your right of cancellation after the goods have been delivered to you or collected by you, you will be responsible for returning the goods to the Company at your own cost. The cost of this return is dependent on weight and can vary from courier to courier. The goods must be returned immediately to the Company’s address set out below. You must take reasonable care of the goods whilst they are in your possession and ensure that the goods are returned to us in their original condition and in their original packaging and not damaged in the meantime or in transit. If you fail to comply with this obligation we may have a right of action against you for compensation.
If you return an item to us, which is faulty, which you did not order, or for any other reason which is our fault, please contact us HERE. We will only accept faulty returns within the warranty period (please see “LOWA Warranty and Repairs” for more information. We are responsible for the return costs of any faulty item. We will reimburse you the cost of shipping or alternatively we may use our own collection service. If we send our collection service to collect them item then we aim to ensure that a replacement item is delivered when the faulty item is collected (or as soon as reasonably possible after collection of the faulty item).
If upon inspection, the item is not found to be faulty you will be responsible for the return costs and we reserve the right to charge you for any return costs that we have incurred and the cost of any replacement boots that we may have already provided.
Returns & Returns Address
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
We are happy to exchange sizes, credit or refund - but ONLY if the boots are returned to us in absolute new condition and free from dirt complete with all packaging & labels ready to go back into stock. If the boots are not in absolute brand new condition, complete with packaging, labels, tags and booklets then a credit, exchange or a refund may not be possible. If the boots are worn too long then they will show signs of wear and leather creasing.
Please make sure you complete a returns request within 14 days by providing your details HERE.
If boots are returned for reason of fit or suitability then the postage you have paid is NOT refundable. You will be responsible for the costs of the return of the products to us and for any loss or damage in transit until they reach us and are signed for by our staff. Task Force operate a reduced postal rate for exchange boots shipped out to a customer..
Please send all returns to the following address:
Task Force Distribution Ltd, Unit 10 – 11 Lister Close Business Park, Lister Close, Plympton, Plymouth, Devon, PL7 4 BA. We suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery)
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.